General Information | Outdoor Event Supply

Outdoor Event Supply » General Information

General Information




 About Hydration Depot:
 We are a factory direct distributor for Gatorade, Sqwincher, Ergodyne and PIP hydration and cooling products. 
 We offer wholesale pricing to the public, via bulk  purchasing and distribution agreements.
    

Where do you ship to?
We ship our products worldwide.  Some items may not be available in certain countries, please ask our customer service department for details.  We offer container weights and dimensions and can assist you with international freight quotes as needed for applicable products. We also specialize in APO, FPO and all military shipments, we make every arrangement to ship our products wherever they are needed. Additional freight charges, duties and other fees may be applicable to orders outside continental US.

Government Contract and P cards:
Hydration Depot has many government contract for Gatorade and Sqwincher products.  We will gladly submit a bid or look for any qualifying bid you agency falls under.  We also accept P Cards and Government Purchase orders.

Corporate Accounts:
Hydration Depot is the preferred vendor for many of the largest corporation in the world.  We will gladly work with your procurement office to set up contract pricing for your organization. Please contact our customer service department for details.

Fulfillment:
Hydration Depot also works with many companies to fulfill their Gatorade and Sqwincher orders.  We offer best pricing, 3rd party billing and blind shipments to make our fulfillment process seamless. Ask us for details.
Is expedited shipping available?
We ship fast!  We ship over 95% of our orders same day.  Feel free to call our friendly Hydration Advisors at any time, to confirm shipping status, we are always happy to help!
Is sales tax charged?
Sales tax is only applied to orders shipped to addresses in Florida.  You can supply us a tax exemption certificate in the State of Florida, if you are tax exempt.  You can fax the certificate to 954 318-0440.
Can I track my order?
Most orders are shipped via UPS and tracking is sent out every evening with a confirmation of your order.  Some orders are sent manufacturer direct and tracking may not be available via email, but is available through our customer service department.  Our military orders are shipped via USPS and do not have tracking information available.  Some orders are also shipped LTL ( Less Than Trailer) . PRO numbers are also available through our customer service department.  You can also ship collect via UPS or Fed Ex, please don’t hesitate to ask us to ship best way for you, we are all about customer service.
Can products be returned?
Since our products are food related, we typically do not accept returns. However, in certain cases we may accept returns subject to a restocking fee. Please call for details.
What if damaged products are received?
We do our best to ensure that your order arrives in the best possible condition. In the unlikely event that your products are damaged in transit, please call or e-mail us with the details. We will promptly ship replacement products or issue a refund. Complete customer satisfaction is always our top priority!
Where can I find coupon codes?
We occasionally run special offers and provide coupon codes to our customers who follow us on facebook and twitter.  

We also send out emails occasionally with VIP only specials, so make sure you subscribe on our website.  
You wouldn’t want to miss out on those great deals.
Are Purchase Orders accepted?
Purchase orders are accepted from qualified organizations and businesses. 

A purchase order number can be entered at checkout. We may need you to fill out a credit application once we receive your order.  
We will send that to you once your purchase order has been received and if you have not purchased from us before.

Shipping to Special Events
We love working with special events, we have a full time logistics team who can help you with all your cups, coolers, Gatorade and or Sqwincher needs,delivered on time. Just call our customer service department and get your event rolling with all of your Hydration Needs.

    Sponsorships:
    Hydration Depot works with all organizations to offer the lowest possible pricing and free equipment                       
    with qualifying orders to help a many organizations as possible.   
    As our customer service department for details on how we can help you!
Outdoor Event Supply is a certified SBA and Women Owned Business
www.outdooreventsupply.com is linked to www.outdooreventsupply.com
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